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Refund Policies

 

Our "360 degree Buyer Satisfaction Program" allows for easy returns and refunds for:

 

 

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by sellers. Consumable products like food and beverages, bath and beauty products and bulky items like furniture/statues/paintings/temples (mandir) cannot be returned. Custom stitched products cannot be returned.

Raising Disputes

You need to register your dispute in either of the two ways:

 

By sending email to customercare@craftsera.in with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute. Please mention your order number in the email.

After reviewing your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.

If no response on Dispute

Please allow 3 business days to address the issue and provide instructions for your return/ resolution. If you do not get respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit the dispute by sending email to customercare@craftsera.in and we will ensure you get timely resolution to your dispute.

Delivery charges for returning of products

When you're returning an item that was damaged/ defective, you will be compensated for return courier charges. You will get paid flat Rs.100 credit on which can be used to buy any of the Craftsera products for next 6 months. Please pack well when you are returning the product so that it reaches the seller in good condition.

 

The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.

Refunding Schedule

We can refund you once we get the product, and after reviewing it.We will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).

Product packaging

All items are carefully packaged as to avoid any form of damage.

Shipping Charges

Shipping charges applicable as per nature and size of products, some shipping may be free. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page.

Estimated Delivery Time

The estimated time of delivery is within 10 working days for domestic orders and 30 working days for international orders. All orders get shipped within 5 days from the warehouse.

Delivery Procedure


International Delivery

Craftera does not deliver internationally in present, but it is on planning stage.

Order Tracking

All Craftsera items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.

Octroi for certain locations in India

At any Octroiable cities, any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Craftsera.in is not responsible for any octroi payments.

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CALL US: 91 7296 868 710

For any query, order and other details, contact us on above number or write us on customercare@craftsera.in


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